Returns & Exchanges

At Decarba, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day window for all returns and exchanges. All items must be in their original condition, unworn and with tags attached, to ensure a seamless refund process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original eco-friendly packaging and include the packing slip provided in your digital confirmation.

3

Ship the Items

Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.

4

Receive Your Refund

Once our team inspects the returned garments, we will process your refund or ship your exchange item within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing